Roadside Assistance Terms & Conditions
STANDARD INCLUSIONS
- 24/7 emergency breakdown anywhere in Australia
- Towing is capped at 25km and $250.00 in Metropolitan areas and 50km and $400.00 in Country areas.
- Assistance with jump starts, minor mechanical repairs, 5L of emergency fuel.
Roadside Assistance is provided in the event of an unexpected mechanical breakdown. It does not cover accidents, motorcycle/vehicle maintenance or permanent repairs. Temporary repairs may be made to mobilise the motorcycle/vehicle (where possible). However, regular maintenance or mechanical repairs, major or otherwise, is the Renters’ responsibility and will be at the Renters’ expense.
Should you replace your motorcycle/vehicle, your Rentership is transferable (conditions apply). Please contact the NMA during business hours, or via email at admin@motorcyclealliance.com.au within 7 Days of changeover occurring. The transfer will become effective 24 hours after notification is received by the NMA. Rentership cannot be transferred to another person.
Any changes to the Registration number or change of address must be reported to the NMA within 7 Days of the change occurring. Service will not be provided if the change has not taken place.
When requesting Roadside Assistance, you must provide the correct motorcycle/vehicle details and the exact location of the motorcycle/vehicle. If we are not able to confirm your cover or locate you based on the information you have given us, all services will be at your expense.
Roadside Assistance is only available on any sealed or designated road that the service provider deems to be safe.
There may be occasions when a service provider is not available to assist you (remote areas). In these instances, you will be required to arrange your own rescue or recovery at your own expense.
Once a call-out has been provided for a breakdown, any subsequent call-outs arising from the same breakdown will be provided at the Renter’s expense, payable at the time of the call-out. Only one call-out per breakdown is permitted. This includes the pickup of a motorcycle that has been taken after hours to a holding yard or other place of safety and subsequently requires further pickup for the same breakdown. **The only exception is, in the case of a vehicle, if a jump start fails, the Renter can use their 2nd call out to have the vehicle towed.
Any charges for batteries, excess towing, emergency fuel, holding yards, toll costs etc., must be paid by the Renter to the service provider at the time of service (failure to pay any of these charges will void your Rentership and incur any necessary recovery costs).
In the interests of rider safety, we will not authorise the use of aerosol tyre repair kits for road motorcycles. If a motorcycle's tyre is flat, it will have to be towed.
If you are not in attendance with your motorcycle/vehicle when the service provider arrives, or you cancel a request for service after dispatch, further call-outs related to the same breakdown will be at the renter’s expense.
We will attempt to transport the Renter and any passengers with the motorcycle/vehicle, provided that each person can be legally transported in the tow truck. In the event that we are unable to transport all passengers we will assist in organising alternate transport, such as a taxi at the Renter’s expense.
Service will not be provided to a Renter who, in our view, is abusive, threatening or violent to any staff member or contractor, or who attempts to receive service by deception.
Roadside Assistance services and/or pick-up benefits do not apply for a motorcycle or vehicle:
a) where the pickup has not been arranged by us;
b) has been involved in, or suffered damage as a consequence of an accident, flood, theft, fire or malicious damage;
c) which has been modified in ways that, in our view, increase the possibility of it sustaining damage during pick up, or in ways that make damage-free pick up difficult unless such modifications are removed prior to pick up. This includes modified or factory-released accessories;
d) which has been driven or transported to any licensed repairer;
e) that has been driven against our instruction or the instruction of a licensed repairer;
f) that has been transported to a holding or shipment facility;
g) that has been used in any kind of rally or race.
Roadside Assistance will not be held responsible or liable in any way for:
a) any parts, labour or other costs related to the repair of a motorcycle;
b) any financial loss or liability, however, sustained, occurring from or in any way connected with a breakdown;
c) any freight costs (including sea crossings).
Transportation and delivery of the covered motorcycle utilising the available resources in the local area, where the breakdown occurred is at the discretion of the service provider. In the event a Renter wishes specialised equipment then those costs are to be borne by the Renter.
Metropolitan Areas are defined as areas under the unifying influence of one or more major towns or cities. They are mainly areas that are not part of a city but are connected to a major city, town, and surrounding suburbs to other neighbouring communities.
Country Areas: are defined as large isolated areas of an open country, often with low population density and are not within a 50 km radius of a metropolitan area, repairer or place of safety.
Roadside Assistance reserves the right to amend prices and inclusions of policies without prior notice.
Personal information will only be used in accordance with the Roadside Assistance operator’s objectives and will not be released to any other parties.